Our PPO Support Portal just got a face-lift

We’re proud to announce that we’re introducing an improved Help Centre. Whether you’re just getting to know PPO or you’re a seasoned veteran, the new format will help keep our support portal fresh, exciting, and accessible for years to come!

The look is a sleek, neat, and the simple new interface is meant to make the user experience seamless across devices on all screens — whether you’re using a desktop, phone or tablet. In addition to a leaner overall look, the Help Centre adds a few subtle navigation changes that make the support experience more interactive and visually pleasing (so we think…).

Here are some of the changes PPO users have to look forward to:

  • Help Centre Home Page – The Home Screen has been overhauled and all that text (yeah, we knew) has now been replaced with 6 key sections, Frequently Asked Questions, Knowledge Base, Community, Status, Blog and Resources
  • Submit a Request – It’s the same as its always been (we promise) and the button is now located in the top right hand corner of the screen
  • Check your existing requests vs My activities – This still covers all the standard functions of managing open, pending and solved request and this just got a name change and is located next to the Submit Request in the top right hand corner of the screen
  • Downloads vs Resources – We’ve finally made it easier for you to figure this out and simply renamed Downloads to Resources where you can access the MSP Add-in, Fact Sheets, Brochures, etc.
  • Idea vs Community – Just in case you forgot, the Idea portal was a way for you, our valued user to request product enhancements and the new Community still does exactly that and just got more interactive. We need more than just a few lines to communicate this awesome enhancement so watch your inbox for more on this feature.

Out with old….

Old Zendesk

And in with the new….

New Help Centre

This update focuses mainly on improving the user experience and showcases a new, cleaner design for easier navigation. Steps to navigate have been minimized and we hope that these changes strike a balance between enhancing the design and usability of our Help Centre while maintaining consistency in the legendary support service to which our clients know and love.

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About Project Portfolio Office

Project Portfolio Office (PPO) helps small consultancies to global organisations achieve greater project success by implementing a simple to use, cloud based yet enterprise scalable project portfolio management application. With no long term contract, pre-configured solutions, free online trial & learning videos you can be running your projects within 30 days.

Author: Tarryn-Leigh Frans

Tarryn-Leigh is the Marketing Manager at PPO. She is enthusiastic about business improvement and is keen to share information and influence change. In her free time, she loves traveling, reading, and spending time with her husband and dogs.

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