Whether you’re just getting to know PPO or you’re a seasoned veteran, we want you to have quick and easy access to PPO’s legendary support! Our support is available 24 hours a day, 7 days a week and most importantly, it’s part of your monthly subscription fee. We have always delivered free support through our extensive Knowledge Base and Frequently Asked Questions, live chat with our support ninjas who are always ready to help and your ability to raise tickets. But we’ve improved access and add some new great things to support you.
What we’ve improved
We’ve made a layout change to the support menu and in addition to the slicker overall look, the Help icon now includes a few new menu options that will make the support experience more interactive and comprehensive (so we think…).
Why we think you’ll love it
- Online PPO Bootcamps: Quicker access to see when the next free online training courses are being run and whether there are seats available that you can book yourself on today. (What’s a PPO bootcamp?)
- Webinars: Product and project portfolio management (PPM) webinars.
- Ask for New Functionality to be added to PPO: Just in case you forgot, the community portal is a way for you, our valued user to request product enhancements and the new “Log an Idea” icon makes it so much easier!
Watch this short video to understand the full set of support options available to you:
We do our very best to make PPO better each and every day, so we’d love to hear your feedback on this latest enhancement.